House Rules & Cancellations

Bookshortlet House Rules


Pets not allowed

Smoking not allowed

Check in time: 14:00 PM.

Check out time: 11:00 AM.

Parties are not allowed.

Maximum of six (8) adults allowed to sleep at the apartment.

Late checkout attracts a daily rate.

Long-term stays allowed

No loud noise or loud music after 9PMs

If you break the house rule, you will be asked to leave the property with no refund.

Check in and out

All properties are generally available for check-in on or after 2:00 pm on the day of arrival. All properties must be vacated by 11:00 am on the day of departure. If there is any delay in vacating the property beyond the agreed time a full day’s rental is charged to you.

Booking confirmed

100% refund within 24 hours after booking (provided the stay is at least 60 days away).

24 hours after booking

50% refund of the amount paid (minus the booking fee if applicable*) if cancelled at least 4 weeks before check-in.

4 weeks before

No refund if cancelled less than 4 weeks before check-in 

After Check-in

No refund after check-in


The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide exceptional customer support. 

Changes to booking dates or properties are subject to availability. Each booking change shall incur a service fee of 10% to be paid at the time of confirming the said changes.